Office 16 Storage Giant Building
376 Newport Road
Cardiff, CF23 9AE

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Terms and Conditions for vehicle hire

Last updated: (01/05/19)

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1. TERMS
1.1 You should read these terms and condition carefully as they apply when hiring vehicles from us via the website or if you attend at our offices. The website is www.bdsvanhire.co.uk.There is included important information that forms the basis of any agreed between us should you wish to proceed with the hiring of a motor vehicle.
1.2 These Terms are available in English only.
1.3 Should you require any further information in respect of the Booking, you should contact us telephone at our office, details of which can be found on our website as stated above in clause 1.1.

2. WEBSITE
Your use of our Website is governed by our “Terms of Website Use” and you should take the time to read these as they include important terms that apply to you with regards to any hiring of a motor vehicle from us.

3. DEFINATIONS AND INTERPRETATION
3.1 In these Terms and Conditions, unless the context otherwise requires, the following expressions have the following meanings:
“Business” means any business, trade, craft, or profession carried on by the Customer or any other person/organisation;
“CD Offence” means a careless driving motoring offence;
“We/Us/Our/Company” Means BDS Van Hire Ltd, a company registered in Wales under registration number 10726430 of Office 16, Storage Giant Building, 376 Newport Road. Cardiff. CF23 9AE and includes all employees and agents of BDS Van Hire Ltd; and
“You” means you, the hirer of the Vehicle.
“Consumer” means a “Consumer” as defined by the Consumer Rights Act 2015, that is to say an individual who rents the Vehicle for his/her personal use and for purposes wholly or mainly outside the purposes of any Business;
“Customer” means the Business/Consumer who is renting the Vehicle subject to these Terms and Conditions (as that meaning is extended by sub-Clauses 3.2.6 and 3.3 below);
“DD Offence” means a reckless or dangerous driving motoring offence;
“DR Offence” means a drink or drug driving motoring offence;
“Force Majeure” means any cause that is beyond the reasonable control of the Party in question including, but not limited to: power failure; internet service provider failure; strikes, lock-outs or other industrial action suffered by the Party or its suppliers or contractors; civil unrest; fire; explosion; flood; storms; earthquakes; subsidence; acts of terrorism (threatened or actual); acts of war; governmental action; epidemic or other natural disaster;
“Recovery Service” means the Company’s chosen recovery service
“Rental” means the rental of the Vehicle by the Customer subject to these Terms and Conditions;
“Rental Agreement” means the agreement in writing comprising form of Agreement entered into by the Customer and the Company incorporating these Terms and Conditions which shall govern the Rental of the Vehicle;
“Hire Period” means the period for which You will hire the Vehicle;
“Month” means a calendar month;
“Vehicle” Means the vehicle which the Customer is renting for the duration of the Rental Agreement.
“Additional Charges” means the charges set out at Clause 16
“Booking” a booking request made by you which has been accepted by us in accordance with clause 5 and is subject to the terms hereafter appearing
“Booking Request” means a request by you to hire a motor vehicle which has been submitted to us via the Website
“Business Hours” means the hours in which our premises are open for business as set out from time to time on our Website.
“On-Hire” means the time that you pick up the vehicle from us on the Start Date as specified in the booking.
“Congestion Charge Law” means the Transport Act 1000 and the Greater London Authority Act 1999 and any subsequent laws relating thereto in respect of the any road or traffic relating charging scheme.
“Damage” means any damage caused to a vehicle excluding a mechanical fault or failure (which is not caused or contributed by any action or inaction on your part) and any damage identified in the Vehicle Condition Report.
“Designated Country” means the United Kingdom namely England, Wales, & mainland of Scotland.
3.2.1 Unless the context otherwise requires, each reference in these Terms and Conditions to:
3.2.2 “writing”, and any similar expression, includes a reference to any communication effected by electronic or facsimile transmission or similar means;
3.2.3 a statute or a provision of a statute is a reference to that statute or provision as amended or re-enacted at the relevant time;
3.2.4 “these Terms and Conditions” is a reference to these Terms and Conditions and each of the Schedules as amended or supplemented at the relevant time;
3.2.5 a Clause or paragraph is a reference to a Clause of these Terms and Conditions (other than the Schedules) or a paragraph of the relevant Schedule; and
3.2.6 a “Party” or the “Parties” refer to the parties to these Terms and Conditions.
3.2.7 As the context permits or requires, “Customer” includes the individual nominated by Customer to drive the Vehicle for the Customer, and the Customer shall be liable for any breach by that individual of any Customer obligations under these Terms and Conditions
3.3 An individual signing the Rental Agreement (“signatory”) on behalf of a Customer hereby represents and warrants that the signatory has the authority of that Customer to do so, and the Company will rely on that representation and warranty. If the signatory does not have such authority, the signatory shall instead be deemed to be the Customer and personally liable as if s/he had signed the Rental Agreement as the Customer.
3.4 The headings used in these Terms and Conditions are for convenience only and shall have no effect upon the interpretation of these Terms and Conditions.
3.5 Words imparting the singular number shall include the plural and vice versa.
3.6 References to any gender shall include the other gender.

4 INFORMATION ABOUT THE COMPANY
4.1 Company Registered Name: BDS Van Hire Ltd.
4.2 Company Registered Address: Office 16, Storage Giant Building, 376 Newport Road, Cardiff, UK. CF23 9AE
4.3 Company Registration & Vat number: 10726430 & 284243204
4.4 Company Registered place: Wales, UK.

5. MAKING A BOOKINGS/MANAGE BOOKING
5.1 “Making a Booking On-Line” If you wish to proceed with the booking you should read the Terms and then confirm that you wish to make a booking and it is only at that stage that you are authorised to use the Website or make a booking request
5.2 No booking request submitted by you is accepted by us until we confirm by email that we do accept it or we supply you with a vehicle whichever is the earlier. This will only be done upon receipt of a duly completed “Booking Request” and upon our acceptance of that Request there will be a legally binding Contract form between you and us.
5.3 We are not obliged to accept any booking request and reserve the right to refuse a booking if we have any suspicion that any unauthorised person is using or attempting to use your details.
5.4 You should ensure that when making a Booking Request on the Website that all details that you provide are accurate and correct before you submit the document to us.
5.5 Should you submit a Booking Request which includes incorrect information you will be liable for any costs incurred by us in amending your Booking.
5.6 We reserve the right to refuse to hire a vehicle where the details submitted to the Booking Request do not match the details provided by you when the vehicle is collected.
5.7 We offer no Guarantee on the make or model of the vehicle you will receive. The vehicle that appears on the Website is for guidance only and this may be substituted for an alternative or similar vehicle. Should there be any fundamental change in the nature of the vehicle that we can offer to you we will contact you by telephone or email before you collect the vehicle.

6. AGE REQUIREMENTS
You and each named driver must be at least 23 years of age and no more than 75 to make a booking for any vehicle.

7. DRIVING LICENCES
7.1 You and each named driver must have held a full drivers licence for at least two years which entitles you to drive the vehicle which you have intended to hire and you must provide a valid International Drivers Permit if any driver’s licence is not of EU origin.
7.2 We reserve the to refuse a rental of a vehicle if you or any of the Named Drivers has received an endorsement for dangerous driving, drunk or driving under the influence of drink or drug, theft or the unlawful taking of motor vehicles or if you have been disqualified for a period of more than 12 month or if you have more than 6 points currently on your licence.
7.3 We refuse the rental of a vehicle if you or any Named Driver have on your driving licence endorsements in the following categories within five years : AC, BA, CD, DD, DR, IN, UT and TT (within five years (5) of the offence) or you have had two or more period of disqualification.
7.4 Please note endorsements on Licences will be taken from the date of conviction not from the date of the offence.
7.5 If we refuse to rent the Vehicle because you or your Named Driver does not comply with the requirements in respect of the Driving Licences or for the other reasons set out in this particular clause and sub-clauses we reserve the right not to refund any sums paid by you to us except for the deposit.

8. COLLECTION OF VEHICLE
8.1 You must collect the Vehicle on the Start Date. You will be asked to sign a paper form to confirm the conditions of the Vehicle at the Start Date. This is called the “Vehicle Condition Report”.
8.2 We will only allow the vehicle to be collected on the Start Date if the following documents are provided:
8.2.1 Your email confirmation;
8.2.2 A valid Driving Licence (Photo card for you and each named driver which meets the requirements of Clause 7.1.
8.2.3 A valid Driving Licence check code from the DVLA website which can be obtained from the DVLA website as follows: (http://www.viewdrivingrecord.service.gov.uk/driving-record/licence-number) and two other forms of valid identification for you and each named driver which may be a Bank Statement, Credit Card Statement or utility bill which must be no more than three months old and which confirms the current address of the relevant driver.
8.2.4 If you fail to produce a valid Driving Licence check code when you collect your vehicle the hire will be refused.
8.2.5 Please note we only accept original hard copies of the documents required above for identification documents and no other form electronic or otherwise is acceptable.

9. RETURN OF VEHICLE
You will remain liable for any Vehicle until you have completed the procedure for the return of that Vehicle and you will continue to comply with the terms until such is completed.
9.1 The Vehicle will be returned on the Return Date unless otherwise agreed in advance. The Vehicle shall be returned in the same condition as was identified in the Vehicle Condition Report. You must return the vehicle to our depot during business hours on the Return Date.
9.2 You will remain liable for the Vehicle until the keys for the Vehicle have been handed to our representative and the individual returning the Vehicle signs a Return Form.

10. RENTAL TERM
10.1 The Vehicle will be made available for collection by the Customer at the time, date and location shown in the Rental Agreement.
10.2 The agreed Rental term will be set out in the Rental Agreement. The Customer must return the Vehicle to the Company at the agreed location shown in the Rental Agreement (which may or may not be the collection location) at the end of the Rental term.
10.3 If the Customer is late in returning the Vehicle by more than 29 minutes the Company shall charge the Customer for an additional day’s rental at the normal daily rate for that Vehicle plus any additional relevant charges, surcharges or excesses. The Rental term will be extended by one day. The provisions of this sub-Clause 10.3 shall continue to apply daily until the Vehicle is returned. Company will contact the police after 2 days if Customer applies this sub clause 10.3 repeatedly, to repossess the vehicle plus recover any additional relevant charges from the Customer.
10.4 If the Customer wishes to extend the Rental term they may do so at any time prior to the end of the Rental term. The Customer must contact the Company to arrange such an extension. Extensions may be made for up to 28 days subject always to the existence of prior reservations made by other customers. The Company shall use all reasonable endeavours to satisfy requests for extensions but cannot guarantee the availability of the Vehicle to the Customer beyond the end of the pre-existing Rental term.
10.5 The Company reserves the right to recall the Vehicle immediately at any time. In the event that the Company exercises this right the Customer will be reimbursed for all full days remaining in the Rental term or will be issued immediately with a replacement Vehicle of the same Class or of the closest Class thereto at no additional cost. If the replacement Vehicle is of a lower Class no discount will be offered. Availability of replacement Vehicles in higher Classes will be subject to the eligibility. If the Vehicle is not returned to the Company on request, then sub clause 10.3 will be applied to the Customer. The Customer shall be charged for any costs associated with such recovery.

11. FEES AND PAYMENT
11.1 The Rental Fees will be determined by reference to the length of the Rental term, the type of the Vehicle, any relevant surcharges and any additional items which may be included in the Rental.
11.2 Payment may be made by either credit or debit card. A security deposit of £500, £300, £250 will be taken at the start of the Rental term which will be refunded to the Customer at the end of the Rental term provided no costs have been incurred during the Rental term. If costs are incurred, they will be deducted from the security deposit.
11.3 The Customer’s card details will be taken at the start of the Rental term along with the deposit set out in sub-Clause 11.2. When the Vehicle is returned at the end of the Rental term the Rental Fees will be charged to that card unless the Customer opts to provide an alternative form of payment.
11.4 If full payment cannot be made on the due date for any reason other than the fault of the Company or the failure of its systems the Customer shall be charged interest at the rate of 1.5% above the base rate of Bank of England on the outstanding balance from the due date up to and including the actual date of payment.
11.5 Where VAT is chargeable for a Rental, the VAT inclusive amount of the Rental Fees will be shown in any quote or price list, and in addition the VAT exclusive amount and the VAT charged on that amount will be shown separately from each other in bills, invoices, quotes and price lists.

12. VEHICLE USAGE / YOUR OBLIGATIONS
12.1 The Customer may only use the Vehicle for the normal purpose for which it is intended. The Vehicle may only be loaded to its maximum design capacity and should be loaded in such a way that does not put the Vehicle at any risk of damage. In the case of a car, the Customer shall be made aware of the maximum number of passengers at the time of collection and must not exceed that number at any time or for any reason.
12.2 The Customer may not fit a roof rack, roof box or any other form of external carrier other than those approved and provided by the Company.
12.3 Towing is not permitted to all the Vehicle
12.4 The Vehicle must not, under any circumstances, be used for the transportation of inflammable, toxic, corrosive, radioactive, biohazardous or other dangerous goods or substances.
12.5 Subject to the prior approval of the Company, Customers are permitted to transport domestic pets in the Vehicle. The transportation of other animals is not permitted
12.6 Use of the Vehicle on anything other than normal public roads (the definition of “normal public roads” includes private roads, driveways, car parks etc.) is not permitted. This prohibition includes, but is not limited to:
12.6.1 Off-road driving;
12.6.2 Participating in racing or other competitions of any kind; and
12.6.3 Speed testing or time trials.
12.7 Further restrictions apply to the Customer’s use of the Vehicle. The Customer may not:
12.7.1 Use the Vehicle for any illegal purposes (including exceeding speed limits -and other breaches of the Highway Code);
12.7.2 Use the Vehicle whilst under the influence of alcohol or drugs;
12.7.3 Use the Vehicle for the purposes of instructing learner drivers;
12.7.4 Allow any driver other than the individual who is the Customer or individual nominated by the Customer to drive the Vehicle for the Customer;
12.7.5 Use the Vehicle for the carrying of passengers for financial gain;
12.7.6 Use the Vehicle other than for the purposes of a Business; or
12.7.7 Sub-rent the Vehicle.
12.8 The Customer shall only drive the Vehicle within UK mainland.
12.9 The Vehicle will be supplied to the Customer with a full tank of either petrol or diesel, as appropriate. During the term of the Rental the Customer shall ensure that they use the correct fuel. The Vehicle must be returned to the Company with a full tank of fuel. Failure to do so will result in the Customer being charged for the required amount of fuel and an excess of £15.
12.10 In the event that the Customer uses incorrect fuel in the Vehicle they must neither drive it nor attempt to remove the fuel. The Customer must contact the Company and the Company shall dispatch its Recovery Service to take the necessary action. The Customer will be charged at the full rate for any expenses incurred by the Company in this regard.
12.11 The Customer must always lock the Vehicle and activate any installed security systems when leaving it unattended, irrespective of the length of time for which it will be so left.

13. VEHICLE CARE AND MAINTENANCE/ YOUR OBLIGATIONS
13.1 The Vehicle will be supplied in a clean and road-worthy condition having been fully valeted and subjected to a full mechanical & vehicle inspection report which includes topping up all necessary fluids and oil and checks on all tyres & vehicle bodyworks.
13.2 The Customer shall ensure that the Vehicle is returned to the Company in a similarly road-worthy condition. Whilst the Customer is not required to clean the Vehicle under normal circumstances, any spillages or stains inside the Vehicle which occur during the term of the Rental must be cleaned by the Customer otherwise additional charge will be charged to customer. No replacement of fluids by the Customer is required however the Customer may (but not must), if necessary, refill the screen wash reservoir with suitable pre-mixed or diluted screen wash.
13.3 If the tyres on the Vehicle become damaged during the term of the Rental for any reason other than normal wear and tear the Customer must replace, at their own expense, that / those tyre(s) with tyres of the same Michelin brand, type and dimensions. The Customer must inform the Company of any such replacements.
13.4 The Rental is inclusive of breakdown cover which shall be provided by the Company’s Recovery Service. The Customer will be provided with contact details for the Recovery Service at the time of collection. Under no circumstances should the Customer use any other recovery service.
13.5 If any mechanical failure occurs during the term of the Rental the Customer must immediately cease driving the Vehicle and contact the Company whereupon the Company shall dispatch its Recovery Service to take the necessary action. The Company will bear the expense of any remedial work required provided the damage or failure is not found to be the fault of the Customer and provided such remedial work is carried out by an authorised repairer.
13.6 If the Company is required to provide any roadside assistance, repair, or accident, Company may charge you for doing so unless the situation is described under clause 13.5. Customer may be charged of £160 plus the repair cost. The situation in which you may be charged, but are not limited to, the following situations;
13.6.1 If the Vehicle is damaged; and/or An accident or incident occurs
13.6.2 If puncture occurs
13.6.3 If windscreen is damaged
13.6.4 If wrong fuel is placed in the Vehicle
13.6.5 If battery goes flat due to vehicle lights are left on.
13.7 If the customer lost the vehicle key, Company will have to replace the full lock set in the vehicle for security reasons. In this situation, Customer shall pay the cost of replacing the full lock set to the company.
13.8 The Customer should not attempt to make any repairs to the Vehicle. This includes, but is not limited to, mechanical repairs and bodywork repairs.
13.9 In the event of failure under sub-Clause 13.5 & 10.5 the Company shall have the option of repairing the Vehicle or making a replacement Vehicle available to the Customer.
13.10 The Company shall ensure that the Vehicle is fully insured pursuant to Clause 14. If any damage occurs to the Vehicle for which an insurance claim cannot be made such as that caused by other unidentified persons or vehicles or by hitting low-level objects such as bridges or low-hanging trees, the Customer shall be deemed fully responsible.

14. INSURANCE
14.1 Standard insurance cover is provided as part of the Rental. This cover includes the following provisions:
14.1.1 Death or personal injury of or to a third party;
14.1.2 Damage to the property of a third party (£20,000,000 limited for private cars) and (£5,000,000 limit for commercial vehicles)
14.1.3 Theft of the Vehicle and damage inflicted upon the Vehicle during an attempted theft.
14.2 A loss and collision damage waiver is available, In the event of such loss or damage the Customer shall pay an excess of £1000. (Young & New Drivers aged from 23 or below 25 years will have to pay £300 in addition to an excess), whether or not you at the fault during the rental period.
14.3 If Loss and collision damage is purchased then the excess will reduced down from £1000 to £500, (Young & New Drivers aged from 23 or below 25 years will have to pay £300 in addition to an excess), whether or not you at the fault during the rental period.

15 Company Own Insurance (COI)
15.1 If you elect to utilise your company’s own insurance then we require a copy of your Certificate of Motor Insurance on opening an account. Adequate fully comprehensive insurance cover must be in place from the commencement of the hire period until 6 working hours after the agreed termination period unless the hire vehicle is collected within this time.
15.2 It is the customer’s responsibility to inform their insurance company when one of BDS Van Hire Ltd’s vehicle(s) has been hired on Company Own Insurance (COI) and registered on the Motor Insurance Database for the duration of hire.

16 ACCIDENTS AND THEFT
16.1 In the event of an accident the Customer must not admit any fault or responsibility. The Customer should take the following steps & fill accident form provided with the vehicle in a glove compartment:
16.1.1 Make a detailed note of the names, addresses, telephone numbers and car registration numbers of any other parties involved in the accident – indicating also whether those parties are the owners of their respective vehicles;
16.1.2 Make a detailed note of the names, addresses and telephone numbers of any witnesses;
16.1.3 Contact the police in the event of any suspected injuries or any disputes over responsibility;
16.1.4 Contact the rental office of the Company from which the Vehicle was collected and inform them of the accident, following any further instructions the Company may issue;
16.1.5 Secure the Vehicle in a safe location, with police assistance if necessary.
16.2 If the Vehicle is stolen the Customer must firstly inform the police of the incident, providing all details requested. The customer must then inform the Company by contacting the rental office from which the Vehicle was collected, providing all details of the incident including information provided by the police including, where relevant, the crime reference number.
16.3 The Company will not provide insurance cover for anything inside or attached to the Vehicle that is not the property of the Company.

17 FINES, PENALTIES, TOLLS AND OTHER CHARGES
17.1 In the event that a penalty charge notice, fine or similar penalty is issued which concerns the Vehicle during the Rental Period the Company will immediately inform the Customer and shall require them to pay the fine either to the Company or to the issuing authority as the case may be.
17.2 If the Customer receives any parking fines while the Vehicle is in their possession full payment of such fines must be made by the Customer directly to the relevant authority.
17.3 If the Customer takes the Vehicle on any toll road or other chargeable route, including but not limited to the London Congestion Charging Zone, the Customer shall be solely responsible for paying the requisite charges.

17.4 Any form of breach of contract/rental agreement, the customer shall be liable up to £2500 for payment.

17.5 If the Customer is in the situation described under clause 13.6 & 13.7, the customer shall pay the charges as described under clause 13.6 & 13.7

18 HOW WE USE YOUR PERSONAL INFORMATION (DATA PROTECTION)
18.1 All personal information that the Company may use will be collected, processed, and held in accordance with the provisions of EU Regulation 2016/679 General Data Protection Regulation (“GDPR”) and the Customer’s rights under the GDPR
18.2 The Company will not share that data with any third parties for any reasons without the prior consent of the Customer except that the Company:
18.2.1 has the right to pass on any personal information provided by the Customer to relevant authorities including, but not limited to, the DVLA, the police and the insurance company; and
18.2.2 may also pass on any such information to credit reference agencies and debt recovery agencies in the event that the Customer is in breach of these Terms and Conditions
18.2.3 We can also give this information to the British Vehicle Rental and Leasing Association (BVRLA), which can share your personal information with its members to prevent crime and protect their assets, as allowed under the Data Protection Act.”

19 TERMINATION
18.1 Where the Customer is an individual, the Company shall be entitled to terminate the Rental Agreement in the event that:
19.1.1 the Customer is in breach of these Terms and Conditions;
19.1.2 the Customer has had their personal belongings confiscated in order to satisfy debts; or
19.1.3 the Customer has a receiving order made against them.
19.2 Where the Customer is a company, the Company shall be entitled to terminate the Rental Agreement in the event that:
19.2.1 the Customer is in breach of these Terms and Conditions;
19.2.2 the Customer goes into bankruptcy or liquidation either voluntary or compulsory (save for the purposes of bona fide corporate reconstruction or amalgamation) or if a receiver is appointed in respect of the whole or any part of its assets.
19.3 In the event of termination for any of the above reasons:
19.3.1 all payments required under the Rental Agreement shall become due and immediately payable; and
19.3.2 the Company shall have the immediate right to request the immediate return of the Vehicle or repossess the Vehicle and may charge the Customer for any reasonable costs involved in such repossession.

20 THE COMPANY’S LIABILITY
20.1 The Company will not be liable to the Customer for any failure or delay in performing the Company’s obligations where such failure or delay results from Force Majeure;
20.2 The Company shall not be liable in contract or tort (including negligence) by reason of any breach by it of any term of these Terms and Conditions or other express term of the Rental Agreement, or breach by the Company of any implied warranty, condition or other term, or any negligent or innocent misrepresentation, or any negligence or other duty at common law, for any:
20.2.1 loss of use or unavailability of any Vehicle;
20.2.2 interruption to business;
20.2.3 loss of income, revenue, business;
20.2.4 loss of business opportunity;
20.2.5 loss of profit or contracts;
20.2.6 loss of anticipated savings; or
20.2.7 any indirect, special or consequential loss, damage, costs, expenses or other claims;
arising from any act or omission by the Company or any of its agents or employees or sub-contractors or any other person or entity in connection with the performance of the Company’s obligations arising under these Terms and Conditions and the Rental Agreement.
20.3 Nothing in these Terms and Conditions is intended to or will exclude or limit the Company’s liability for death or personal injury caused by its negligence (including that of its employees, agents or sub-contractors) or for fraud or fraudulent misrepresentation.
20.4 Without prejudice to any of the above provisions of this Clause 19, the Company’s total liability under these Terms and Conditions shall be limited to the value of the Rental Agreement, that is, the total Rental Fees payable by the Customer.

21 Events Outside of Our Control (Force Majeure)
We will not be liable for any failure or delay in performing Our obligations where that failure or delay results from any cause that is beyond Our reasonable control. Such causes include, but are not limited to: power failure, internet service provider failure, strikes, lock-outs or other industrial action by third parties, riots and other civil unrest, fire, explosion, flood, storms, earthquakes, subsidence, acts of terrorism (threatened or actual), acts of war (declared, undeclared, threatened, actual or preparations for war), epidemic or other natural disaster, or any other event that is beyond Our reasonable control.

22 COMMUNICATION AND CONTACT DETAILS
The Customer may contact the Company in person at the Company’s office, by telephone at 02920 216255, by email at info(Replace this parenthesis with the @ sign)bdsvanhire.co.uk, or by pre-paid post at BDS Van Hire Ltd, Office 16, Storage Giant Building, 376 Newport Road, Cardiff. CF23 9AE.

23 COMPLAINTS PROCEDURE
Complaints can be made by letter, email or telephone at:
– Office 16
info(Replace this parenthesis with the @ sign)bdsvanhire.co.uk
– 029 2021 6255
We will acknowledge receipt of the complaint by customers preferred method within three working days
We aim to resolve all complaints as quickly as possible. If it is not possible to reach a prompt conclusion, we will contact the customer with an explanation, and set out expected timescales by which matters should be resolved
We aim to resolve all our customer complaints internally. If, however, the customer is not satisfied with the final outcome of our complaints procedure, they are able to contact The Financial Ombudsman, details can be found at:
http:www.financial-ombudsman.org.uk/contact/index.html
Non-financial complaints can be directed to Trading Standards
The customer may also contact the BVRLA Conciliation Service as an approved Alternative Dispute Resolution service. Details can be found at www.bvrla.co.uk or by contacting complaint(Replace this parenthesis with the @ sign)bvrla.co.uk

24 ENTIRE AGREEMENT
24.1 The documents comprising the Rental Agreement, these Terms and Conditions and any other documents expressly incorporated into the Rental Agreement, contain the entire agreement between the Parties with respect to its subject matter and may not be modified except by an instrument in writing signed by the duly authorised representatives of the Parties.
24.2 Each Party acknowledges that, in entering into the Rental Agreement, neither Party gives any warranty or relies on any representation, warranty or other provision except as expressly provided in the documents comprising the Rental Agreement.

25 OTHER IMPORTANT TERMS
25.1 The Company may transfer (assign) its obligations and rights under these Terms and Conditions (and under the Rental Agreement, as applicable) to a third party (this may happen, for example, if the Company sells its business). If this occurs the Customer will be informed by the Company. The Customer’s rights under these Terms and Conditions will not be affected and the Company’s obligations under these Terms will be transferred to the third party who will remain bound by them.
25.2 The Customer may not transfer (assign) their obligations and rights under these Terms and Conditions (and under the Rental Agreement, as applicable) without the Company’s express written permission.
25.3 The Rental Agreement is between the Customer and the Company. It is not intended to benefit any other person or third party in any way and no such person or party will be entitled to enforce any provision of these Terms and Conditions.
25.4 If any of the provisions of these Terms and Conditions are found to be unlawful, invalid or otherwise unenforceable by any court or other authority, that / those provision(s) shall be deemed severed from the remainder of these Terms and Conditions. The remainder of these Terms and Conditions shall be valid and enforceable.
25.5 No failure or delay by the Company in exercising any of its rights under these Terms and Conditions means that it has waived that right, and no waiver by the Company of a breach of any provision of these Terms and Conditions means that it will waive any subsequent breach of the same or any other provision.

26 GOVERNING LAW AND JURISDICTION
26.1 These Terms and Conditions, the Rental Agreement, and the relationship between the Customer and the Company (whether contractual or otherwise) shall be governed by, and construed in accordance with English law.
26.2 Any dispute, controversy, proceedings or claim between the Customer and the Company relating to these Terms and Conditions, the Rental Agreement, or the relationship between the Customer and the Company (whether contractual or otherwise) shall be subject to the exclusive jurisdiction of the England & Wales Courts.

You/Business acknowledge receipt and have read all 9 pages, and agree to the above Terms & Conditions of Hire.

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